Privacy policy

At Selpard, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we safeguard it, and the rights you have regarding your personal data when you visit or make a purchase from https://selpard.com/.

By accessing or using our Website, you agree to the practices described in this Privacy Policy.

Information We Collect To provide our products and services, we collect only the information necessary to process orders, deliver products, improve our services, and comply with legal obligations. We may collect information when you:

• Create an account

• Place an order

• Subscribe to our newsletter

• Contact our customer support team

• Participate in promotions, surveys, or giveaways

• Browse or interact with our Website

Depending on your interaction with us, we may collect:

• Full name

• Email address

• Billing address

• Shipping address

• Telephone number

• Payment details (processed securely by our payment partners)

• Order history

• Device and browser information

• IP address

• Cookie and usage data

You may browse many areas of our Website without submitting personal information.

How We Use Your Information We use your information only where there is a legitimate business purpose or legal basis.

Processing Orders Your information enables us to:

• Confirm purchases

• Process payments

• Prepare and dispatch orders

• Provide shipping updates

• Handle returns and refunds

Customer Support We use your information to answer questions, resolve issues, process warranty requests, and provide after-sales support.

Improving Our Website Website analytics and customer feedback help us improve performance, usability, and the overall shopping experience.

Marketing Where permitted by law or where you have provided consent, we may send:

• Order confirmations

• Shipping notifications

• Product announcements

• Promotional offers

• Newsletters

• Discount campaigns

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

SMS Communications If you provide your telephone number, we may occasionally send important order updates or promotional messages where permitted by applicable law. You may opt out at any time.

Legal Basis for Processing (UK GDPR & GDPR) If you are located in the United Kingdom or European Economic Area (EEA), we process personal information under one or more of the following legal bases:

• Your consent

• Performance of a contract

• Compliance with legal obligations

• Our legitimate business interests, provided they do not override your rights and freedoms

Where processing relies on consent, you may withdraw that consent at any time by contacting us.

Your Privacy Rights Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your data

• Restrict processing

• Object to certain processing activities

• Request a copy of your personal data

• Request data portability

• Withdraw consent where applicable

You also have the right to lodge a complaint with your local data protection authority if you believe your privacy rights have been violated. To exercise any of these rights, please contact us using the details provided at the end of this Policy.

Protecting Your Information Protecting your personal data is important to us. We maintain appropriate technical and organisational security measures designed to safeguard your information against unauthorised access, disclosure, alteration, or loss.

Our security measures include:

• SSL (Secure Socket Layer) encryption

• Secure hosting infrastructure

• Trusted payment processors

• Restricted access to customer information

• Ongoing security monitoring

For additional security, we recommend choosing a strong password and keeping your login credentials confidential. Payment card information is processed securely by our payment providers and is not stored in full on our servers.

Cookies Our Website uses cookies and similar technologies to improve your browsing experience. Cookies help us:

• Remember items in your shopping cart

• Save your preferences

• Keep you signed in

• Analyse visitor behaviour

• Improve website performance

We may also use trusted analytics services, including Google Analytics, to better understand how visitors interact with our Website. Most web browsers allow you to manage or disable cookies through browser settings. Please note that disabling cookies may affect certain Website features.

Sharing Your Information Selpard does not sell, rent, or trade your personal information. Your information may be shared only with carefully selected service providers that help us operate our business, including:

• Payment processors

• Shipping and logistics partners

• Order fulfilment providers

• Website hosting services

• Email service providers

• Fraud prevention services

• Analytics providers

These partners are required to protect your information and may only use it to perform services on our behalf. We may also disclose information where required by law or where necessary to protect our legal rights, customers, or business.

Data Retention We retain personal information only for as long as reasonably necessary to:

• Complete transactions

• Provide customer support

• Comply with legal and tax obligations

• Resolve disputes

• Enforce our legal agreements

When personal information is no longer required, it is securely deleted or anonymised.

Children's Privacy Selpard offers baby products and children's accessories intended to be purchased by adults. Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children. If you believe a child has submitted personal information through our Website, please contact us immediately so we can investigate and remove the information where appropriate.

Third-Party Websites Our Website may contain links to external websites operated by third parties. These websites have their own privacy policies and practices, which are outside our control. We encourage you to review their privacy policies before providing any personal information. Selpard accepts no responsibility for the privacy practices or content of third-party websites.

Terms of Use Your use of this Website is also governed by our Terms and Conditions, which explain the rules, responsibilities, and conditions relating to the use of our Website and purchases made through it.

Contact Us If you would like to:

• Access your personal information

• Correct or update your information

• Request deletion of your data

• Exercise your privacy rights

• Submit a privacy-related enquiry or complaint

Please contact us using the details below.

Website Name: Selpard

Website: https://selpard.com/ 

Registered Address: Unit 4, Riverview Trading Estate, Station Road, Blackrod, Bolton BL6 5PN, United Kingdom

Email: Help@selpard.com Phone: +44 7712 892104 

Contact Form: Available through our Website.